IPA patent volume-3-quality-and-customer-engagement — IP Australia Patent Manual of Practice and Procedure – Volume 3. Quality and Customer Engagement

Table of Contents 3.1 Quality 3.2 Customer Service Charter (Timeliness Standards) 3.3 Efficient Examination 3.3.1 Use of FERs (earlier search and examination reports) 3.3.2 General Approach to Examination 3.3.2.1 Level of Detail in the Report 3.3.3 Reserving Opinion and Restricting Search 3.3.4 Communicating with the Applicant and Third Parties 3.4 Assisting unrepresented (private) applicants 3.5 Staff Delegations, and Restrictions on Providing Customer Assistance 3.5.1 Commissioner’s power to make delegations, and types of delegations 3.5.2 Conflict of interest 3.5.3 Providing advice to applicants and third parties 3.5.4 Other restrictions imposed on examiners